Shipping and Delivery Policy

Welcome to Dejong Player. As a brand dedicated to sharing football expertise and inspiring young fans worldwide, we want to ensure a smooth and reliable shopping experience. Below is our shipping and delivery policy for all orders placed on fandejong.com.

1. Shipping Locations

We offer worldwide shipping to most regions. Whether you are ordering from Vietnam, Europe, or any other part of the globe, we strive to get your items to you as quickly as possible.

2. Processing Time

  • Order Processing: Once your order is confirmed, it will be processed within 1-2 business days.
  • Custom Orders: If your order includes personalized items, processing may take a little longer, typically 2-3 business days.

3. Shipping Methods

We provide a variety of shipping options depending on your location:

  • Standard Shipping: Delivery times may vary based on your location, typically 7-14 business days.
  • Expedited Shipping: For faster delivery, we offer express options with a delivery time of 3-5 business days.

4. Shipping Fees

Shipping fees depend on your location and the size of your order. You will be able to view the shipping costs at checkout before finalizing your order.

5. Order Tracking

Once your order is dispatched, we will send you a tracking number via email so you can monitor your order’s progress until it arrives at your door.

6. Delivery Issues

  • If your package is delayed, please contact our customer support team at [email protected] or call 0963418788. We will work with the shipping carrier to resolve the issue promptly.
  • If your order arrives damaged, please notify us within 7 days of receiving the item so we can arrange a replacement or refund.

7. Delivery Address

Please ensure the accuracy of the shipping address when placing your order. We are not responsible for lost or undelivered items due to incorrect addresses.

8. Contact Information

For any shipping or delivery inquiries, please reach out to us at:

  • Email: [email protected]
  • Phone: 0963418788
  • Address: 2M4H+PMH, Phường Nghĩa Thành, Gia Nghĩa, Đắk Nông, Vietnam

Thank you for your support and for being part of the Dejong Player community. We hope to bring you the best football-inspired merchandise and exclusive content!