Refund and Return Policy

At FanDeJong.com, we are dedicated to providing exceptional products and services to fans of Frenkie de Jong. If for any reason you are not satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Return

You may return your purchased items within 30 days from the date of delivery if:

  • The item is damaged or defective upon arrival.
  • The item does not match the description or has a quality issue.

2. Non-Returnable Items

We do not accept returns for the following items:

  • Personalized products (e.g., signed merchandise or custom items)
  • Digital downloads, once they have been accessed or downloaded.

3. How to Return an Item

To return an item, follow these steps:

  1. Contact us via email at [email protected] or call us at 0963418788 to initiate the return process.
  2. Provide your order number and a description of the issue with the product.
  3. We will guide you through the steps to return the item to the designated return address:
    • 2M4H+PMH, Phường Nghĩa Thành, Gia Nghĩa, Đắk Nông, Vietnam.
    Please ensure the product is unused and in its original packaging.

4. Refund Process

Once we receive the returned item, we will process the refund to your original payment method. Refunds may take up to 7-10 business days to reflect in your account, depending on your bank or payment provider.

5. Exchange Policy

If you prefer to exchange your item for another, we can process an exchange subject to product availability. Please contact our customer support for assistance with exchanges.

6. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • If the return is due to our error (e.g., damaged or incorrect items), we will cover the return shipping costs.

For further assistance, please feel free to reach out to us via email at [email protected] or call 0963418788.

Thank you for supporting Frenkie de Jong and being part of his journey!